Privacy policy

EliveTix, LLC Privacy Policy – Your Privacy Rights

Last Updated: July 13, 2021

This Privacy Policy applies to the sites and apps where
it appears.

This Policy describes how we treat personal information we
collect both online and offline. This includes on our websites and in our apps.
It also includes at our box offices or in phone or email interactions you have
with us.

Our Privacy Policy has been designed with you in mind. How
the policy applies to you will depend on the way in which you interact with us.

Your choices and rights under each scenario are explained in
more detail below.

 What Information We Have & Where We Get It

We collect and store different types of information about
you when you create an account, buy tickets, contact us, and use our websites,
apps and social media.

 How We Use Your Information & Why

We collect and use your information for lots of reasons such
as helping you get into the shows you love, sharing news, for marketing and as
otherwise required by law.

 Who We Share Your Data With & Why

We may share your information with the event providers as
well as other third parties associated with the service provided.

 Your Choices & Rights

Among other rights, you can choose whether to receive
marketing from us. You also have the right to access the information we have
about you.

 Looking After Your Information

We take steps to try to make sure your information is
protected and to delete it securely when we no longer need it.

 Contact Us

If you have any questions or feedback about this notice, or
how we handle your information, get in touch with us.


We collect information from and about you.

Contact and billing information. When you create
an account, buy a product or ticket, or have a ticket transferred to you by a
friend, we will collect your contact and billing information, such as your
name, street address, zip code, email, phone number and credit card number.

Information you post. We may collect information
you post in a public space on our website or on a third-party social media

Demographic information. We might collect
information like your age range, race, or gender, or information about events
you like or products you buy. We might collect this as part of a survey, for

Accessibility Information. We may collect
details of your health requirements if you have accessibility requirements when
attending events.

Other information. If you use our website or
apps, we may collect information about the browser and device you’re using,
your IP address, your location, the site you came from, the site you visit when
you leave us, and how you used or didn’t use our site or app. We may collect
this using technology such as GPS and Wi-Fi.

We collect information in different ways.

We collect information directly from you. For
example, if you buy products, create an account, or register for a promotion.
We also collect information if you post a comment on our websites or ask us a

We collect information from you passively. We
use tracking tools like browser cookies and web beacons. To learn more about
these tools and to control them, please click here. We also
collect information from our apps.

We get information about you from third parties. For
example, if you use a social media feature within our websites or apps or post
to a social media platform, the social media site will give us some information
about you.



We use information as disclosed and described here.

We use information to provide you with products and
 We use your information to process your order and provide
you with customer support. This includes sending you emails about your account
or a purchase. We might also contact you about this policy or our website

We use information to respond to your requests or
 For example, we might use your information to confirm your
registration for an event or contest. You may give us your friend’s
information, for example via our referral service to tell a friend about our
website or to purchase a gift card. We will only use your friend’s information
to provide services you requested. Your friend may contact us at to ask us to delete their information.

 We use information to improve our products and services. We
might use your information to customize your experience with us. This could
include displaying content based upon your preferences.

 We may use your information to make our website,
products, and services better.
 We may combine information we get from
you with information about you we get from third parties.

 We use information for security purposes. We use
information to protect our company, our customers, or our websites. This
includes to detect or prevent unlawful behavior.

 We use information for marketing purposes. For
example, we might send you information about special promotions or offers. We
might also tell you about new features or products. These might be our own
offers or products, or third-party offers or products we think you might find
interesting. Or, for example, if you buy products from us we may enroll you in
our newsletter. To learn about your choices for these communications, read
the Your Rights and Choices section

 We may also use push notifications on our mobile apps. We
may use push notifications and your location information in our apps to send
you alerts regarding local events.

 We use information as otherwise permitted by law or as we
may notify you.

We keep your information as long as it is necessary or
relevant for our business. We also keep information to resolve disputes,
enforce our agreements and otherwise required by law.



We may share information with third parties.

We will share information within to our affiliated
 This may include Insomniac Holdings, LLC, Ticketmaster, for

We will share information with third parties who perform
services on our behalf.
 For example, we share information with vendors
who help us manage our IT infrastructure or who fulfill your purchases. Some
vendors may be located outside of the United States.

We will share information with our business partners. This
includes a third party who provides an event such as the artist, promoter or
team, or sponsors an event, or who operates a venue where we hold events. Our
partners use the information we give them as described in their privacy
policies, which may include sending you marketing communications. You should
read those polices to learn how they treat your information.

We will share information with third parties who sell
products or services to you.
 We will disclose your information to a
ticket buyer or seller for order fulfillment purposes if you buy or sell
tickets via our resale platform, or with a third party who provides you with
ticket insurance or merchandise, for example.

We may share information if we think we have to in order
to comply with the law or to protect ourselves.
 For example, we will
share information to respond to a court order or subpoena. We may also share
information if a government agency or investigatory body requests it. Or, we
might also share information when we are investigating potential fraud.

We may share information with any successor to all or
part of our business.
 For example, if part of our business is sold we
may give our customer list as part of that transaction.

We may share your information for reasons not described
in this policy.
 We will tell you before we do this.



You have certain choices about how we use your

You can opt out of receiving our marketing emails. To
stop receiving our promotional emails, click here or
follow the instructions in any marketing email you get from us. You can also
change your preferences in your account. It may take about ten days to process
your request. Even if you opt out of getting marketing emails, we will still be
sure to send you transactional messages. For example, we may still contact you
about your orders.

You can modify information you have given us. To
correct or delete information or update account settings, log into your account
and follow the instructions. We make changes as soon as we can. This
information may stay in our backup files. If we cannot make the changes you
want, we will let you know and explain why. If you contact us requesting access
to your information, we will respond within 45 days.

You can control cookies and tracking tools. To
learn how to manage how we – and our vendors – use cookies and other tracking tools,
please click here.

You can control tools on your mobile devices. For
example, you can turn off the GPS locator or push notifications on your device.

Your California Privacy Rights.

“Shine the Light” Law.  If you are a California
resident and have an established business relationship with us, you can email
 to request a list of the personal information we have shared with
third parties for their marketing purposes. We will also give you a list of the
third parties that have received your information. You can make a request one
time each year.

Mention in your email that you are making a “California
Shine the Light” inquiry. We will respond within 30 days.

California Consumer Privacy Act.  If you
are a California resident, you have specific privacy rights governed by the
California Consumer Privacy Act (CCPA).  These rights include:

  • Disclosure.
    You have the right to request a report showing the personal
    information collected, shared, and sold about you in the past 12 months.

  • Opt-Out.
    You have the right to opt-out to the sale of your personal information
    to third parties.

  • Deletion.
    You have the right to request that we delete any personal information
    collected from you.

  • Non-Discrimination.
    We shall not discriminate against you based on your exercise of any of
    the above rights.

You may submit a request to enact any of the above rights by
clicking here to submit a request.  We may require
additional information to verify your identity before responding to a CCPA
rights request.  We will respond to your request within 45 days if
possible and required under the law.

Personal Information Collected on California Residents:

  • Names
    and Aliases

  • Physical

  • Phone

  • E-Mail

  • IP

  • Unique

  • Interactions
    with Customer Service

  • Information
    about transactions made on our services

  • Fan
    Preferences and Attributes

  • Cookies/Web
    Beacons – We use tracking tools like browser cookies and web beacons.

  • Device

Personal Information Disclosed for a Business Purpose or
Sold About California Residents:

To opt-out of the sale of your personal information, please
click this “Do Not Sell My Personal Information link, or
use the options presented above to submit a full request.

Sources of Data about California Residents:

  • Self-disclosed
    (e.g. Information provided when interacting with our products and

  • Business
    partners (e.g. Analytics companies, promoters, artists, fan clubs, sports
    teams, venue owners, etc.)

  • Data
    brokers (e.g. Marketing companies, advertising partners, etc.)

  • Technical
    service providers (e.g. Cloud service providers)


Business or Commercial Purposes for Collecting or Selling
Personal Information about California Residents:

  • Providing
    products and services

  • Event

  • Market
    research and aggregated analytics

  • To
    prevent, detect, and manage unlawful behavior

  • Marketing

  • Client

  • Staff


Third Parties with Whom we Share Personal Information:

  • Business
    partners (e.g. Analytics companies, promoters, artists, fan clubs, sports
    teams, venue owners, etc.)

  • Data
    brokers (e.g. Marketing companies, advertising partners, etc.)

  • Technical
    service providers (e.g. Cloud service providers)


Do Not Track. Our websites and apps are not
designed to respond to “do not track” requests from browsers.


Our sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly
collect personal information from children under 13. If you are a parent or
legal guardian and think your child under 13 has given us information, you can
email us here.
You can also write to us at the address listed at the end of this policy. Please
mark your inquiries “COPPA Information Request.”



We use standard security measures.

We have security measures in place to protect your
information. The standard security measures we use will depend on the type of
information collected. However, the Internet is not 100% secure. We cannot
promise that your use of our sites will be completely safe. If you think that
an unauthorized account has been created using your name, contact us at the
address below.


We store information both in and outside of the United

If you live outside of the United States, you understand and
agree that we may transfer your information to the United States. This site is
subject to United States laws, which may not afford the same level of
protection of those in your country.


We may link to third party sites or services we don’t

If you click on one of those links, you will be taken to
websites we do not control. This policy does not apply to the privacy practices
of those websites. Read the privacy policy of other websites carefully. We are
not responsible for these third party sites. Our site may also serve
third-party content that contains their own cookies or tracking technologies.
To learn more, click here. We do not
control the use of those technologies.



Please contact us if you have more questions.

If you have any questions about this Policy or other privacy
concerns, you can email us at Please do not include
your credit card number or other sensitive information in your email. You can
also write us at:

After 9 Partners, LLC

4827 Old National Hwy STE 1042

College Park GA 30337-6234

Attention: Privacy Officer, Legal


What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We
will notify you of any material changes to this policy as may be required by
law. We will also post an updated copy on our website. Please check our site
periodically for updates.


© 2021 Elivetix, LLC. All rights reserved.