EliveTix Pricing and fees
The standard tickets sold on Elivetix are owned by our
clients (venues, sports teams or other event promoters) who determine the
number of tickets to be sold and set the face value price. In the case of
resale tickets, listing prices are determined by the seller, which can include
fans or season ticket holders. Note that for certain events, EliveTix
may not be the primary ticket provider.
In some instances, events on our platform may have tickets
that are “market-priced,” so ticket and fee prices may adjust over time based
on demand. This is similar to how airline tickets and hotel rooms are sold and
is commonly referred to as “Dynamic Pricing.”
Ticket fees (which can include a service fee, order
processing fee and sometimes a delivery fee) are determined in collaboration
with our clients. In exchange for the rights to sell their tickets, our clients
typically share in a portion of the fees we collect. The portion of fees we
keep helps us to provide our clients with software, equipment, services and
support to manage their tickets and box office, and provide the sales network
used by clients to distribute tickets to fans. The remainder, when taken with
other revenues, is how we earn a profit.
The total cost of a ticket can be made up of:
Face Value Price
The face value price (also known as the established price or
base ticket price) is determined by our clients. In many circumstances, face
value prices are set at the time of the initial on-sale and stay the same until
the event but prices can, and are often are, adjusted up or down over time. In either
case, Ticketmaster collects the face value price and remits it to our clients.
Service Fee and Order Processing Fee
In almost all cases, EliveTix adds a service fee (also known
as a convenience charge) to the face value price, or in the case of a resale
ticket to the listing price, of each ticket. The service fee varies by event
based on our agreement with each individual client.
In addition to the per ticket service fee, an order
processing fee is typically charged. Unlike the service charge, which is added
to each ticket, the processing fee is charged once for each order. The
processing fee offsets the costs of ticket handling, shipping and support and
as a result, the processing fee is generally not charged on in-person box
office purchases. In some cases, Ticketmaster's order processing costs
may be lower than the order processing fee. In those cases,
Ticketmaster may earn a profit on the order processing fee.
In both cases, these fees are collected by EliveTix and
typically shared with our clients.
Delivery options are determined by our clients and can vary
from event to event. We offer a variety of ticket delivery options that vary in
price, dependent upon the delivery method chosen. Delivery options may include
Mobile Tickets, Will Call pickup, Print-at-Home, US Mail or UPS. The UPS
delivery fee may not reflect the actual cost UPS charges Ticketmaster to
deliver tickets via UPS. In some cases, delivery fees may include a profit to
Each client decides whether to include a facility charge on
ticket purchases. These additional fees typically help clients operate and
invest back in the venues themselves. Facility charges may vary from event to
event and can be raised or lowered over time. Ticketmaster does not share in
facility charges, we simply collect them for venues.
City, state, and local taxes (provincial and Federal Goods
and Services taxes in Canada) are typically included in the face value of the
ticket or in the fees. In some jurisdictions, however, taxes may be listed as a